The legal name "The fast forward Express" and the trade name "Ship2gether" (hereinafter referred to as "Company" or "we" or "us" or "our") is committed to providing a hassle-free and convenient shipment experience to our customers. This Return Shipment Policy (hereinafter referred to as "Policy") outlines our procedures for the return of shipments, including but not limited to, the process for initiating a return, the eligibility criteria for return, and the terms and conditions governing returns. This Policy complies with the Indian government's regulations and is applicable to all users of our Services.

Our return policy applies to all domestic and international shipments, except for those that fall under the following categories:

If you wish to initiate a return, you must contact our customer support team within 24 - 48 Hours of receiving your shipment. You can contact us through our website or mobile application, or by phone or email. You will be required to provide your order number and shipment details, as well as the reason for the return.

Upon receipt of your request, we will initiate the return process and provide you with instructions on how to return your shipment. You will be responsible for arranging the return shipment and for all associated costs, including but not limited to, shipping charges, taxes, and customs duties.

Once we receive your returned shipment, we will inspect it to ensure that it meets our eligibility criteria for return. If the shipment is found to be eligible, we will process your return within 5 business days and issue a refund or credit to your original payment method. The amount of the refund or credit will be based on the original shipping charges and any applicable fees and charges.

If the shipment is found to be ineligible for return, we will notify you of the reason for the rejection and return the shipment to you at your expense.

The following terms and conditions apply to all returns:

If you have any questions or concerns about this Policy or our return procedures, please contact us at info@ship2gether.in.

This Return Shipment Policy is designed to provide you with information about our procedures for the return of shipments. By using our Services, you agree to comply with our eligibility criteria, initiate the return process within the specified time frame, and adhere to our terms and conditions.