The legal name "The fast forward Express" and the trade name "Ship2gether" (hereinafter referred to as "Company" or "we" or "us" or "our") is committed to providing the highest level of customer satisfaction. In the event that you are not satisfied with our services, we offer a refund policy to ensure that our customers receive fair treatment. This policy complies with the Indian government's regulations and is applicable to all users of our services.

To be eligible for a refund, you must meet the following criteria:

To request a refund, you must contact our customer support team within 7 days of the shipment's delivery date. You must provide us with the following information:

Our customer support team will review your request and will initiate the refund process if you are eligible for a refund. The refund will be issued using the same payment method that you used to pay for the services.

The amount of the refund will depend on the nature of the issue with the shipment. We may offer a full refund, a partial refund, or no refund at all depending on the circumstances. The refund amount will be communicated to you by our customer support team.

We will initiate the refund process within 7 business days of the approval of your refund request. The time it takes for the refund to be credited to your account may vary depending on the payment method used and your bank's processing time. We will provide you with an estimated timeframe for the refund to be credited to your account.

The following are exceptions to our refund policy:

If you have any questions or concerns about our refund policy, please contact us at info@ship2gether.in.

This refund policy is designed to ensure that our customers receive fair treatment in the event that they are not satisfied with our services. We strive to provide the highest level of customer satisfaction and will work with you to resolve any issues that you may have.